Specific Responsibilities:

To be responsible for day to day management of all aspects of customer service.
Able to handle large volumes of calls daily.
Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
Promote excellent customer service and ensure satisfaction is delivered consistently.
Greet customers warmly and ascertain problem or reason for calling with personal touch.
Work well with sales and operation team and fellow customer service officers to ensure exceptionally high standard of service is being delivered.
General affair (purchasing / management of stationery & equipment).
Billing work (invoicing / data inputting).
Identify and facilitate with superior in work process improvement.